Purchases
Your selected pack, price, and any applicable taxes are shown at checkout before payment. One-time packs do not renew and have no recurring subscription charge to cancel.
Limited refund exceptions
All payments are final and non-refundable except when a verified material technical defect or security vulnerability in the service directly prevents delivery of the purchased service and cannot be reasonably remedied, or when a refund is required by applicable law.
When refunds are not available
If your request does not involve such a verified technical or security failure, we will not issue a payment refund unless applicable law requires one. This includes a change of mind, dissatisfaction with successfully generated content or its appearance, likeness, style, or quality, mistakes in the photos or instructions you provide, unused credits, and credits consumed by a successful generation. AI-generated results vary, and a particular result is not guaranteed. Restoring credits after a failed generation is not a cash refund.
Failed generations and credits
If a paid generation fails, the credits charged for that generation are returned under our credit rules. Returning credits to your account is different from refunding the original payment. If a credit return does not appear, please contact us so we can review the generation.
Request a refund review
If you believe your purchase qualifies under this policy, email us from the address used for your account. Include your purchase date, receipt or order reference, and a brief description of the issue. Please do not send full payment card details. We will review the request and any applicable legal requirements.